- Microsoft
- Veeam
- Huntress
- N-able
- UniFi
- Check Point
- RingCentral
- Cisco
- Aruba
- Juniper
- Google Workspace
- Azure
- AWS
- DigitalOcean
- Vultr
Where does it hurt?
IT is slow, down or unreliable
Problems keep coming back and nobody owns them.
You are worried about security
Find out how exposed you are and what to fix first.
IT costs are unclear or climbing
See what you pay for, and what you should not.
You are moving to the cloud
Moving to Microsoft 365, Google Workspace or a cloud platform.
Not sure what is wrong?
Pick a two-minute check. No sign-up.
What we look after
Managed IT support
Run as part of your team.
Help desk
By email, phone, WhatsApp message or the online form.
Cyber security
Practical protection, on the way to the Essential Eight.
Cloud solutions
Azure, AWS, Vultr and DigitalOcean.
Backup and disaster recovery
Backups and recovery, so a failure does not stop you.
Network management
Cisco, Aruba and Juniper, managed.
A real person on site, every 2 weeks
Most problems are fixed remotely, fast. You also get a guaranteed on-site visit every 2 weeks, at no added cost, so someone who knows your setup is in the room.
Included in every plan
Unlimited remote and on-site support
No ticket caps.
A guaranteed on-site visit every 2 weeks
At no added cost.
Cyber security management and training
Two face-to-face sessions a year, plus monthly phishing exercises.
All individual user licensing
Included in the plan.
Password manager
Set up and managed for every user.
Antivirus, antimalware, application control and Microsoft 365 monitoring
Included as standard.
Microsoft 365 and Google Workspace backups
Seven years of retention.
24/7 remote monitoring and management
Your systems are watched around the clock.
8.30am to 8.30pm support
Longer than most MSPs. 24/7 support is available as an option.
Is your IT provider keeping up?
See how you compare, then decide.
- 24/7
- monitoring and management of your IT
- 2 weeks
- longest gap between guaranteed on-site visits
- 7 years
- of Microsoft 365 and Google Workspace backups kept
- 12 hrs
- of live support every working day, 8.30am to 8.30pm
ISO 27001 certifiedOur information security management system is independently audited
Totally streamlined our technology. Over the last 12 years we have not had any significant outages. Our people are looked after and service is fantastic!
Ready to see where you stand?
It takes two minutes and we call you after.
All of Sydney and the Central Coast
From the CBD to Western and Northern Sydney, the industrial estates and the Central Coast, one plan covers every site.
How it starts
Take the two-minute check
A few questions about how your IT runs today.
We reach out
Someone from the team calls about your answers.
We talk through what you need
A short meeting, no obligation.
We get you started
Migration through to ongoing support, remote and on site.
Questions we get asked
What is managed IT and who is it for?
Managed IT means one provider looks after your devices, accounts, security, backups and support for a regular fee, so problems are prevented as well as fixed. We serve [Western Sydney](/locations/western-sydney), [Northern Sydney](/locations/northern-sydney) and the [Central Coast](/locations/central-coast), and it suits small and medium businesses without a full in-house IT team.
What is included in the Fast Response IT plan?
Unlimited remote and on-site support, all individual user licensing, a password manager, antivirus, antimalware, application control and Microsoft 365 monitoring. You also get Microsoft 365 and Google Workspace backups kept for 7 years, 24/7 monitoring and security training with monthly phishing exercises.
How much does managed IT cost?
Managed IT cost depends on your number of users and what is covered. We offer fixed service plans, prepaid hours or ad-hoc support, and we do not publish a single price. Use the [IT cost check](/start/it-cost-check) or [book a call](/book) and we will explain the options plainly.
Do you come on site?
Yes. Unlimited on-site support is part of the plan, and we schedule a guaranteed on-site visit every 2 weeks, at no added cost. That applies across [Western Sydney](/locations/western-sydney), [Northern Sydney](/locations/northern-sydney) and the [Central Coast](/locations/central-coast). Between visits, our team supports your staff remotely from 8.30am to 8.30pm, with 24/7 support available as an option.
Which areas do you cover?
We cover [Western Sydney](/locations/western-sydney), [Northern Sydney](/locations/northern-sydney) and the [Central Coast](/locations/central-coast), plus the Inner West, the Sutherland Shire and the rest of Sydney. Remote support works anywhere, and the fortnightly on-site visit applies to the Central Coast as well. See all [locations](/locations).
How do I switch IT provider?
We handle the switch with you: we review your current setup, take over accounts and documentation, and move you across without a gap in support. You do not need to wait for your contract to end to talk to us. Start with the [switch IT provider check](/start/switch-it-provider).