What IT support do field service businesses need?
Technicians rely on phones and tablets for job sheets, photos and sign-off, while the office runs scheduling, quoting and invoicing. If either side loses access, jobs are delayed and billing slips. Our IT support for field service businesses keeps both connected.
Which systems do you support?
We support the devices, Microsoft 365, networks and access around job management platforms such as ServiceM8, Fergus, simPRO and Tradify, and liaise with vendors when issues sit inside the application. Printers, phones and vehicle-based devices are covered too.
How do you protect mobile devices and business data?
Phones and tablets get managed settings, remote lock and wipe, and backup of business accounts. The Notifiable Data Breaches scheme under the Privacy Act may apply if you hold customer details. We do not certify compliance. We help you meet your obligations with multi-factor authentication and monitoring. See cyber security.
What is included in the plan?
- Unlimited remote and on-site IT support, 8.30am to 8.30pm, with 24/7 support available as an option
- All individual user licensing included
- Password manager, antivirus, antimalware, application control and Microsoft 365 monitoring
- Microsoft 365 and Google Workspace backups with 7-year retention
- Cyber security training twice a year, face to face, plus monthly phishing exercises
- a guaranteed on-site visit every 2 weeks, at no added cost
Can you help with connectivity and new staff?
Yes. We help with office and depot networks, mobile data and failover options, and quick setup of devices for new technicians so they can start work on their first day.
Do we cover your area?
We support businesses across Western Sydney, Northern Sydney and the Central Coast, and the fortnightly on-site visit applies in all three.
How much does it cost?
Pricing depends on how many users you have and what you want covered. We offer fixed service plans, prepaid hours or ad-hoc support, and we quote after a short conversation about your setup. Book a call to talk through your team. Individual user licensing is included, so there are no surprise licence charges, and we can compare your current provider's agreement with ours.
Industrial centres and business parks we support
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Questions we get asked
How much does IT support for a field service business cost?
It depends on how many users you have and what is covered. We offer fixed service plans, prepaid hours or ad-hoc support, and user licensing is included in the plan. We quote after learning about your team and devices. We are happy to walk through the specifics before you commit to anything.
Can you support ServiceM8, Fergus or simPRO?
We support everything the application runs on, including devices, networks, Microsoft 365 and access, and liaise with the vendor when the issue sits inside their software. You get one contact rather than being passed between suppliers. Book a call or take the IT health check and we will confirm the details for your business.
What happens if a technician's phone or tablet is lost?
We can lock or wipe it remotely, reset access and prepare a replacement quickly. Because job data lives in managed cloud systems and is backed up, the lost device does not stop the job. Ask us and we will explain how this would work for your team.
Can you support us outside normal office hours?
Support runs 8.30am to 8.30pm, which suits early starts and late jobs, and 24/7 support is available as an option. A guaranteed on-site visit every 2 weeks applies at no added cost. We are happy to walk through the specifics before you commit to anything.