What IT support do creative agencies need?
Studios work with large files, powerful Mac and Windows machines and tight deadlines, so slow storage or a failed drive costs billable hours. They also hold unreleased work and client assets under confidentiality terms. Our IT support for creative agencies protects both speed and secrecy.
What should we protect?
Clients expect their unreleased campaigns, footage and designs to stay private. The Notifiable Data Breaches scheme under the Privacy Act may apply if you hold personal information. We do not certify compliance. We help you meet your obligations with multi-factor authentication, encrypted devices, access controls and backup. See backup and disaster recovery.
Do you support Mac and Windows?
Yes. We manage both, along with Adobe Creative Cloud, Microsoft 365 or Google Workspace, shared storage and collaboration tools. We also look after printers, displays and meeting-room technology.
What is included in the plan?
- Unlimited remote and on-site IT support, 8.30am to 8.30pm, with 24/7 support available as an option
- All individual user licensing included
- Password manager, antivirus, antimalware, application control and Microsoft 365 monitoring
- Microsoft 365 and Google Workspace backups with 7-year retention
- Cyber security training twice a year, face to face, plus monthly phishing exercises
- a guaranteed on-site visit every 2 weeks, at no added cost
How do you handle large files and archives?
We help set up shared storage, project archiving and backup that fit how studios work, so finished jobs are kept safely without clogging working drives. Freelancers can be added with limited access and removed when the project ends.
Do we cover your area?
We support businesses across Western Sydney, Northern Sydney and the Central Coast, and the fortnightly on-site visit applies in all three.
How much does it cost?
Pricing depends on how many users you have and what you want covered. We offer fixed service plans, prepaid hours or ad-hoc support, and we quote after a short conversation about your setup. Book a call or start the IT health check. Individual user licensing is included, so there are no surprise licence charges, and we can compare your current provider's agreement with ours.
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Questions we get asked
How much does IT support for a creative agency cost?
It depends on user count and what is covered. We offer fixed service plans, prepaid hours or ad-hoc support, and user licensing is included in the plan. Tell us about your studio and we will quote plainly. Book a call or take the IT health check and we will confirm the details for your business.
Can you support Macs as well as Windows PCs?
Yes. We manage Mac and Windows devices, set up secure accounts and look after Adobe and other creative tools licences where included. Mixed environments are common in studios and we treat them as normal. Ask us and we will explain how this would work for your team.
How do you keep unreleased client work private?
Through multi-factor authentication, encrypted devices, application control, monitoring and backup, plus limited access for freelancers. Staff get training twice a year and monthly phishing exercises to cut the risk from email. We are happy to walk through the specifics before you commit to anything.
Do you provide on-site support for studios?
Yes. Support is remote and on site, with a guaranteed on-site visit every 2 weeks at no added cost across Western Sydney, Northern Sydney and the Central Coast. Book a call or take the IT health check and we will confirm the details for your business.